Returns & Exchanges are Easy!

To initiate a return/exchange request for your order, please visit the link below:

You will be provided with your return/exchange instructions once you've initiated your request.

RETURN QUESTIONS:

• Is it easy to return items?

Very easy! Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

• How soon will I get my refund/exchange?

- Approved refunds are typically processed within 30 calendar days from the date your return is received. The flat rate cost of your return prepaid label of $7.95 will be deducted from your refund amount.

- Approved exchanges are typically processed within 2-4 business days from the date your return is received. You will receive an invoice to cover the flat rate shipping cost of $7.95 for your exchange order. By default, the shipping method for your replacement order will be "USPS First Class Mail (5-7 business days)" for US orders, and "USPS Express International (3-5 business days)" for international orders (only when available). 

• What items are returnable?

- Items purchased within the last 30 days.

- Unused, unworn, unmodified, unaltered, unstained or unwashed. Please note that if you return your merchandise and it is worn, damaged, stretched or stained it will be denied a return/exchange & returned back to you at your expense.

• What items are non-returnable?

- Items marked as final sale.

- Free gifts or promotional items with retail value.

- Shipping costs, once service has been rendered. 

- All Panties

- Deals 51% Off or more at time of purchase.

• I am an international customer, how do I initiate a return/exchange request?

- If your order was shipped to an international address, please send us an email at [email protected] with your order # and request so we can provide you with your return instructions and return packing slip.

- Exchanges: We are unable to process exchanges at this time. If another size or style is needed, we recommend you return and reorder.